User support
We help your employees when they encounter an incident or need assistance with their IT environment.
AWSMTECH
IT Assistance & Support
Reliable, responsive IT support that stays close to your users
An IT problem should never slow your business down.
AWSMTECH supports your employees every day with an IT assistance and support service designed to resolve incidents quickly, respond to requests and maintain a reliable, productive working environment.
Whether the issue involves a workstation, Microsoft 365, access, an application or IT equipment, our teams become your users' primary point of contact for their IT needs.
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A SINGLE SERVICE DESK
A single point of contact for your users
Less wasted time. Less frustration. Greater productivity.
Between computers, Microsoft 365, business applications, access rights, printers and different suppliers, identifying the right person to contact can quickly become complicated. AWSMTECH simplifies the experience.
Your employees have a single service desk for their IT requests. We handle diagnosis and incident resolution and, where necessary, coordinate with your other providers or suppliers.
YOUR EVERYDAY NEEDS
IT assistance for your everyday needs
Remote diagnosis and resolution
Many incidents can be analysed and resolved remotely, enabling users to get back to work quickly. Where a physical presence is required, an on-site intervention can be arranged under the agreed service terms.
Request and incident management
Every request is handled in a structured way, ensuring traceability and follow-up through to resolution. The aim is not simply to fix an isolated problem, but to understand recurring incidents and gradually improve the reliability of your IT environment.
YOUR EVERYDAY NEEDS
User support
We help your employees when they encounter an incident or need assistance with their IT environment.
- Workstation issues
- Access to company resources
- Microsoft 365 assistance
- Outlook, Teams and productivity applications
- Printers and peripherals
- Connectivity and network access
- Support for applications and cloud services
COMPLEMENTARY SERVICES
Troubleshoot, maintain, support
These three services complement one another but address different needs: troubleshooting follows a failure, maintenance aims to prevent incidents, and assistance is the entry point for users' requests.
Assistance
An employee encounters a difficulty or has a question? Our team supports them and determines the best way to help.
Troubleshooting
When an incident occurs, we investigate its cause and work to restore the affected environment.
Maintenance
We also take preventive action to keep your equipment and services operating effectively.
A PROACTIVE APPROACH
Beyond troubleshooting: a proactive approach to your IT
The best incident is the one that never happens.
That is why our approach to support goes beyond waiting for a user to encounter a problem.
As part of our managed IT services, we combine user assistance, maintenance and monitoring to identify potential problems and reduce interruptions.
Insights from support are valuable too: recurring incidents may reveal ageing equipment, a configuration that needs reviewing, a training need or a weakness in an IT process.
Your support service gradually becomes a tool for continuous improvement of your IT environment.
MICROSOFT 365
Microsoft 365 at the heart of your workplace
For many businesses, Microsoft 365 has become essential to day-to-day operations. AWSMTECH helps your teams use and administer their Microsoft environment.
From user management to access issues, our support helps you maintain a consistent, well-managed working environment.
- Microsoft 365
- Outlook
- Teams
- OneDrive
- SharePoint
- Entra ID
YOUR EMPLOYEES' JOURNEY
Employee onboarding, offboarding and role changes
- 01
A new employee joins
Prepare the IT environment, create and configure access, and provide the services required for their workstation.
- 02
A change of role
Adapt access rights and resources to reflect new responsibilities.
- 03
An employee leaves
Remove access and assist with the return or reassignment of IT resources.
YOUR EMPLOYEES' JOURNEY
IT support also accompanies the different stages of your employees' digital journey.
This approach helps keep your environment better organised and limits the persistence of access rights that are no longer needed.
YOUR IT PARTNER
Why outsource your IT support?
For an SME, maintaining every IT capability in-house can be challenging.
Outsourcing all or part of your support gives you access to a team that can handle everyday requests as well as situations requiring more specialist expertise.
YOUR IT PARTNER
An IT team dedicated to your business
A simpler experience
One point of contact centralises IT requests.
Your employees save time
They know who to turn to when a problem arises.
More predictable IT
Incidents and requests are tracked rather than handled informally.
Access to complementary expertise
Your business benefits from an IT team rather than depending on a single person.
Stay focused on your business
We take care of IT. Your teams can focus on their work.
IT & CYBERSECURITY
IT support and cybersecurity: inseparable priorities
Operations, security and continuity must work together.
A support request is not always just a technical problem.
An inaccessible account, an unusual password-reset request, a computer behaving abnormally or a suspicious message may also be the first signs of a security incident.
That is why AWSMTECH considers IT support within a broader framework.
A TEAM BY YOUR SIDE
Your IT team, without building one in-house
A problem? A request? A change? You know who to call.
An SME should not have to choose between a close working relationship, expertise and responsiveness.
With AWSMTECH, you have a team that supports your users every day while maintaining a comprehensive view of your IT environment.
Frequently asked questions
Frequently asked questions
It is a service that supports your employees day to day whenever they encounter a problem or need help with their IT environment: workstations, Microsoft 365, access rights, applications, printers or network connectivity.
Many incidents can be analysed and resolved remotely, allowing working conditions to be restored quickly. Where the situation requires a physical presence, an on-site intervention can be arranged under the agreed service terms.
Assistance is the entry point for user requests. Troubleshooting follows a failure to restore normal operation. Maintenance aims to prevent incidents by keeping equipment and services in good working order. The three are complementary.
Yes. Support covers the preparation of a new employee's environment, the adaptation of access rights during a change of role, and the removal of access and the return of equipment when someone leaves.
Yes. AWSMTECH can take full responsibility for your user support or work alongside your internal resources, depending on your needs.
AWSMTECH helps you build a support model tailored to your organisation.
Let's talk about your IT support
Looking to outsource your IT support, improve the assistance your employees receive or complement your existing IT team?
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