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Privacy Policy

1 PREAMBLE

Protecting privacy including personal data is very important to us, including ensuring adequate protection of personal data we receive. The present document describes our policies with regards to personal data we receive, why, and how we process it. This Privacy Policies applies and are an integral part of our contracts.

2 ACTING AS DATA CONTROLLER FOR CONTRACT EXECUTION

The personal data typically involved constitutes ‘business information’. It relates to identified or identifiable persons, such as name, phone number, address, email, and function within organisation. It may also include technical information, i.e. the IP address involved, as well as bank coordinates for payment purposes.

In order to meet contract performance obligations and ensure that services meet high quality standards, we collect, store, and process, only to the extent necessary, personal data of our clients and providers, in order to manage commercial relationships, process purchase orders and contracts, provide product and services, bill, and support services. Our data processing includes security and technical operations measures, including some infrastructure, communication, quality or similar services. Such is the sole purpose of our processing activities with regards to personal data.

Personal data handling may also include that which is necessary to handle analytics and statistics as related to its contractual obligations, for the quality, security and reporting as well as billing activities.

3 ACTING AS DATA PROCESSOR FOR OUR CLIENTS

When a managed services contract is involved, we handle Client data as a data processor of certain Client data (including Client’s content). Client is the appointed data controller (including all related obligations), and we process data exclusively in accordance with the stated contract.

Each party’s performance shall comply with swiss data protection laws, and also, when applicable, standards of EU GDPR directives (General Data Protection Regulation 2016/679). We shall reasonably cooperate with Client in its fulfilment of any legal requirement, such as providing access to personal data, or compliance inspection and audit requests, or when a transfer abroad necessitates additional agreements to protect personal data.

Content data that Clients entrust us with by using services, is neither read, modified nor evaluated by us without Client being informed. Technical and organisational security measures are in place to protect it from unlawful access by third parties, even though we have no influence over the security of Client content data when it is transferred via public networks. Whenever technically feasible and upon Client’s request, specific security measures could be added to the usual services, such as data encryption. Such are at Client’s choice and necessitate prior agreement by both parties. When services are expired or terminated, upon Client’s request, we return Client content in a standard format, and destroy Client’s content data no later than 90 days following expiry or termination of services.
We only disclose Clients’ data to public authorities when we are legally obligated to do so. Unless otherwise stated in the contract, as a processor hosting your personal data, our datacenter is located in Switzerland.

4 TOWARDS THIRD PARTIES

When a third party is involved with the performance of services, we may need to provide Client data. In such case:

  • Third parties, may be granted limited and controlled access to the personal data required for business processes, for example for maintaining IT operation,
  • We require third parties to deal with data protection in accordance and compliance to the applicable law,
  • We only disclose as much information as is necessary, if any, for services to be provided
  • We will inform you when we use subcontractor who has access to personal data.
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